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WebThis video shows how an AI-enabled Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. See what we mean when we say, “Reimagine customer experience and realize results.”. Identify, pre-qualify, and address customer needs with intelligent virtual agents. Provide real-time ... WebComputer telephony integration (CTI), or “screen pop” technology, allows contact center agents to access customer profiles and manage customer data during interactions. As soon as an agent connects with a customer, a screen pop appears on the agent’s desktop with the customer’s information and contact history for the agent to reference ... graph definition algebra
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